These Terms and Conditions apply to your use of this website and the services we provide. By accessing or using this site, you agree to these terms in full. If you don’t agree with any part of them, please refrain from using this website.
Business Name: Marcom Express
Location: Australia
Email: info@marcomexpress.com.au
Phone: +61 468 226 412
We offer website design, development, maintenance, and related digital services, as detailed in the proposal or contract agreed with each client. Any features, revisions, or services beyond that agreed scope may involve extra charges, which will always be discussed and approved before we proceed.
Each project’s timeline is set at the outset. If content, feedback, or approvals are delayed on the client’s end, the overall timeline may shift accordingly. We work to meet agreed deadlines, though delays caused by third parties or factors outside our control can occasionally happen.
Ongoing support and maintenance aren’t included by default unless covered in a separate agreement or package. Additional support can be arranged at an agreed rate.
Domain registration and hosting are not included unless stated otherwise. We’re not responsible for issues caused by third-party hosting providers or domain registrars, though we’ll do what we can to help resolve them.
The number of included revisions depends on the package selected. We work to ensure client satisfaction through revisions within the agreed scope. Significant changes to the design concept or project requirements may incur additional charges. Revisions are generally delivered within 48 hours. Requests made after final approval will be treated as a new project and billed separately.
We offer a limited money-back guarantee on initial design concepts, subject to the conditions below.
All refund requests are assessed against the conditions above.
To request a refund, contact us at:
Phone: +61 468 226 412
Email: info@marcomexpress.com.au
Our team will review your request and get back to you.
We’re committed to delivering professional, well-researched design work that fits your business needs.
We work toward client satisfaction through our revision process, within the limits of your selected package.
Delivery timelines are confirmed at the time of order. Turnaround varies by package, with a minimum delivery window of 2 business days.
We keep records of completed projects. Final files can be re-provided on request if they were previously delivered.
Our support team is available through our official communication channels for any queries.
We’re only responsible for communication through our official email (info@marcomexpress.com.au) and phone number (+61 468 226 412). We take no responsibility for issues arising from contact through unofficial channels.
We handle your personal information in line with our Privacy Policy.
We reserve the right to decline or cancel a project at our discretion. If a refund is issued, all design concepts and materials remain the property of Marcom Express and may not be used by the client.
We’re committed to clear pricing and open communication — all services, inclusions, timelines, and costs are explained before a project begins.
